Frequently Asked Questions

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23 FAQs matched your search criteria.
  1. A red box appears in the corner of application window. (Windows)
  2. Application freezes (e.g. a spinning rainbow ball) when I connect my MIDI keyboard. (Mac)
  3. Application freezes (e.g., spinning rainbow ball) without a MIDI keyboard connected. (Mac)
  4. Audio/Video/MIDI playback cannot be heard.
  5. Automatic Tuner and/or Recorder is not working.
  6. Can the application be installed without Quicktime?
  7. Error (during installation): A newer version of QuickTime is already installed. If you would like to continue, first uninstall QuickTime, then run this installer again. (Windows)
  8. Error: ... has caused an error in “QuickTime.qts”. (Windows)
  9. How can I make sure I have the latest version of this application?
  10. How do I connect my keyboard to my computer?
  11. I’m running Vista and the application doesn’t automatically move from the first screen or the audio/video files aren’t playing. (Windows)
  12. I’m using multiple monitors, and video doesn’t work. I get a black screen that disappears quickly.
  13. My keyboard is connected and the power is on, but I can’t hear the notes. The keyboard works with other applications.
  14. Quicktime is already installed, but the application prompts to install again. (Windows)
  15. The application doesn't remember where I left off. (Mac)
  16. The audio sounds choppy or distorted. (Windows)
  17. The QuickTime videos are not playing or lack sound.
  18. The Recorder gives an error -8221. (Mac)
  19. There is a delay between when I strike a key and when I hear sound. (Windows)
  20. Trying to open a help file results in a "file not found" error. (Mac)
  21. Unable to Activate Application with Serial Number (e.g., Maximum Activations Have Been Reached).
  22. Unable to deactivate.
  23. “Print” Command doesn’t print out on the printer. (Windows)

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