Consumer Tech Support
For better understanding about the technical aspects of eMedia Music software for personal or homeschool use.
Note: If you are using eMedia Music software in a traditional classroom setting, select Academic Tech Support.
Frequently Asked Questions
- A red box appears in the corner of application window. (Windows)
- Application freezes (e.g. a spinning rainbow ball) when I connect my MIDI keyboard. (Mac)
- Application freezes (e.g., spinning rainbow ball) without a MIDI keyboard connected. (Mac)
- Application freezes after going through a number of lessons. (Windows)
- Audio/Video/MIDI playback cannot be heard.
- Automatic Tuner and/or Recorder is not working.
- Band in a Box questions
- Can the application be installed without Quicktime?
- Does this DVD series play on PAL or NTSC?
- EarMaster questions
- Error (during installation): A newer version of QuickTime is already installed. If you would like to continue, first uninstall QuickTime, then run this installer again. (Windows)
- Error: ... has caused an error in “QuickTime.qts”. (Windows)
- Guitar Pro questions
- How can I make sure I have the latest version of this application?
- How do I connect my keyboard to my computer?
- I bought this product on Steam and it is giving me a script error. (Windows)
- I have upgraded to MacOS 10.15 Catalina, and my eMedia software will no longer open.
- I'm getting "Maxxed Activations" before the application even asks me for the serial number. (Mac)
- I'm getting a "Diagnostic Error" window when I launch the application. (Mac)
- I'm getting the message "[This application] is not optimized for your Mac." (Mac)
- I'm getting the message, "This application can't be opened because it is from an unidentified developer." (Mac)
- I'm getting the message, "[This application] is damaged and can't be opened. You should move it to the Trash." (Mac)
- I’m running Vista and the application doesn’t automatically move from the first screen or the audio/video files aren’t playing. (Windows)
- I’m using multiple monitors, and video doesn’t work. I get a black screen that disappears quickly.
- Mixcraft questions
- Music Theory Tutor questions
- My keyboard is connected and the power is on, but I can’t hear the notes. The keyboard works with other applications.
- My Voice Karaoke questions
- Piano Scores Unlimited questions
- PowerTracks Pro Audio questions
- Quicktime is already installed, but the application prompts to install again. (Windows)
- The application doesn't remember where I left off. (Mac)
- The audio sounds choppy or distorted. (Windows)
- The close box is not visible because the application title bar is positioned up off the screen. (Windows)
- The QuickTime videos are not playing or lack sound.
- The Recorder gives an error -8221. (Mac)
- There is a delay between when I strike a key and when I hear sound. (Windows)
- TimeStretch questions
- Trying to open a help file results in a "file not found" error. (Mac)
- Unable to Activate Application with Serial Number (e.g., Maximum Activations Have Been Reached).
- Unable to deactivate.
- What region(s) will play this DVD?
- “Print” Command doesn’t print out on the printer. (Windows)