Customer Service

Questions regarding placing an order, payment, and general company policy.

Frequently Asked Questions

  1. Do you accept check by phone?  
  2. Do you accept PayPal?  
  3. Do you deliver to APO/FPO addresses?  
  4. Do you deliver to P.O. Boxes?  
  5. Does eMedia Music offer download-only versions (ESD)?  
  6. How do I return a product?  
  7. How many coupon codes can I use on a single order?  
  8. How soon until I receive my order?  
  9. How soon will my order ship?  
  10. I found a lower price through another store/website. Why aren’t your prices lower?  
  11. I haven’t received an order confirmation by email. Did you get my order? How long must I wait?  
  12. I live outside the US. Will I need to pay any import fees?  
  13. I live outside the US/Canada, can I order an instrument bundle?  
  14. I live outside the US/Canada, why can’t I order every product on your website?  
  15. I need my order to arrive in time for Christmas. When should I place the order?  
  16. I need my order to arrive in time for Hanukkah. When should I place the order?  
  17. I need to receive the order faster. Do you offer expedited shipping?  
  18. I want to send an order as a gift but I don’t want the recipient to know the prices. Is this possible? Can I include a gift message?  
  19. I’m a music teacher. May I purchase the consumer version and use it in my classroom?  
  20. I’m located outside the U.S. and have trouble with the software registration form.  
  21. I’m not comfortable placing an order over the internet. Do you offer an alternative?  
  22. What are your hours of operation?  
  23. What forms of payment do you accept?  
  24. What is the appropriate age for your software? Is the software appropriate for children?  
  25. What is your return policy?  
  26. Where is your fulfillment center?  

Please Wait!

Please wait... it will take a second!