Customer Service
Questions regarding placing an order, payment, and general company policy.
Frequently Asked Questions
- Do you accept check by phone?
- Do you accept PayPal?
- Do you deliver to APO/FPO addresses?
- Do you deliver to P.O. Boxes?
- Does eMedia Music offer download-only versions (ESD)?
- How do I return a product?
- How many coupon codes can I use on a single order?
- How soon until I receive my order?
- How soon will my order ship?
- I found a lower price through another store/website. Why aren’t your prices lower?
- I haven’t received an order confirmation by email. Did you get my order? How long must I wait?
- I live outside the US. Will I need to pay any import fees?
- I live outside the US/Canada, can I order an instrument bundle?
- I live outside the US/Canada, why can’t I order every product on your website?
- I need my order to arrive in time for Christmas. When should I place the order?
- I need my order to arrive in time for Hanukkah. When should I place the order?
- I need to receive the order faster. Do you offer expedited shipping?
- I want to send an order as a gift but I don’t want the recipient to know the prices. Is this possible? Can I include a gift message?
- I’m a music teacher. May I purchase the consumer version and use it in my classroom?
- I’m located outside the U.S. and have trouble with the software registration form.
- I’m not comfortable placing an order over the internet. Do you offer an alternative?
- What are your hours of operation?
- What forms of payment do you accept?
- What is the appropriate age for your software? Is the software appropriate for children?
- What is your return policy?
- Where is your fulfillment center?