Frequently Asked Question

Application freezes when I connect a MIDI keyboard. (Mac)
Last Updated 5 months ago

Applies to: Piano & Keyboard Method Educational Edition, Intermediate Piano & Keyboard Method Educational Edition

  1. Download this file to your desktop and double-click on it to unarchive it.
  2. Find eMedia Piano and Keyboard Method in your Applications folder. Hold CTRL as you click on the application icon to bring up a contextual menu. Select “Show Package Contents” to open the application bundle.
  3. Open “Contents”
  4. Open “Resources”
  5. Hold CTRL as you click on the eMedia Piano and Keyboard Method application this is nested inside the “Resources” folder to, once again, bring up a contextual menu. Select “Show Package Contents” again.
  6. Open “Contents” (again)
  7. Locate the folder called “xtras.” (the other folders are “Frameworks,” “MacOS” and “Resources”)
  8. Drag the file you just downloaded (eMediaMIDI.xtra which looks just like a folder) into the "xtras" folder. Replace the older item inside.


Close everything, connect your keyboard, and run eMedia Piano and Keyboard Method.

If this does not solve the problem, your computer is probably experiencing a driver conflict with the eMagic MIDI driver that ships with Mac OS X. Unless you are using an eMagic MIDI interface, remove the eMagic driver by deleting it from Macintosh HD > Library > Audio > MIDI Drivers. If this does not work, try removing all of the MIDI drivers from that folder to see if that solves the problem. (Back them up to a thumbdrive and delete them from the computer.)

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