Support Bulletin: Downloads

The latest versions of our programs can be downloaded from: www.emediamusic.com/software


Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please note, our office is staffed 9 a.m. – 5 p.m. Pacific Time, Monday – Friday. We are closed for most major US holidays and all weekends. We can accept your ticket 24 hours a day, but may not be able to respond until the next business day.