Support Bulletin: Windows 10Windows 10 users may have a QuickTime compatibility issue with their CD-ROM / DVD-ROM software. We recommend they download the latest version of the software from: www.emediamusic.com/software
Welcome to the Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please note, our office is staffed 9 a.m. – 5 p.m. Pacific Time, Monday – Friday. We are closed for most major US holidays and all weekends. We can accept your ticket 24 hours a day, but may not be able to respond until the next business day.
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Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket